Refund Policy

Order Cancellations

You may cancel your order or parts of it before the order is dispatched by Babies.co.nz. We will not charge you for the orders cancelled nor will we charge you a cancellation fee. However, once the order is dispatched for delivery you are unable to cancel the order.

Babies.co.nz also reserves the right to cancel your order if:

• You provide an un-authorised credit card
• We are unable to process payment on the credit card provided
• You provide invalid personal details
• The product has become unavailable

Babies.co.nz will notify you before cancelling your order. A refund may be issued during the purchase process.

Returns Policy

1. Please choose goods carefully as you are not entitled to a refund if you simply change your mind or make a wrong decision.
2. It is your responsibility to ensure that the goods purchased will fit into your house.
3. Due to New Zealand’s strict hygiene regulations, we do not return or exchange mattresses, clothing, disposable products (open packets), pillows and bedding.
4. If you decide to return an item (other than faulty goods), a 25% of the value of the item is deducted as a re-stocking fee.
5. Babies.co.nz reserve all rights to deem a claim for return worthy of refund or otherwise.

Returns and Exchange

Goods may be returned for an exchange with a receipt within 10 working days of purchase in their original packaging and condition (see Return Policy). Goods must be in unused, unwashed condition in original packaging. We ask that you choose carefully and check sizing, colors before ordering. Please do not break open packaging that is non-reseal-able if you wish for an exchange or credit on your account with Babies.co.nz.

• Please choose sale items carefully as they are non refundable and non exchangeable.
• Please note that we cannot refund postage and packaging or any other charges incurred from a third party.
• Please note if you have been issued with a credit, it is only valid for one year from the date of issue.
• We are unable to replace or refund items damaged through improper laundering, so please follow our washing instructions carefully.
• Please note that we do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.If goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

We want you to be happy, please call us if you need advice.